Refund policy

Returns Policy

We're sure you'll love your new Pipi Swimwear purchase. If something isn't quite right, here's how we can help.

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. They apply to every product we sell, including sale items.

Faulty, damaged or incorrect items
Please check your order when it arrives. If an item is faulty, damaged, or not what you ordered, please contact us as soon as you can. There's no fixed deadline. Email hello@pipiswimwear.com.au or call 1300 644 998 with:

  • your name and order number,
  • photos of the faulty or incorrect item, and
  • a short description of the problem.

We're sorry if this happens! Here's how we'll fix it:

  • If the problem is major, you can choose a refund or a replacement. If it's minor, we may choose to repair, replace or refund.
  • If we ask you to send the item back, we'll provide a prepaid return label or reimburse your reasonable return postage. Tags and original packaging aren't required for faulty items.
  • If we refund a faulty or incorrect item, we'll refund the full price, including the delivery cost you paid for it.

Size exchanges
We understand choosing the right size can be tricky, so please check our sizing guide before ordering. If the size isn't right, we're happy to exchange it. To be eligible:

  • contact us within 7 days of delivery to request an exchange, and return the item within 30 days of delivery;
  • the item must be clean, unworn, unwashed, undamaged and unused, with all original tags and packaging attached and undamaged; and
  • the item must be in perfect re-saleable condition.

For hygiene reasons, please only try swimwear on over your child's nappy or underwear, and check the fit before removing tags or washing.

Please contact us before sending anything back. We can't accept exchange items sent without a return request, or items that don't meet the conditions above. You pay the return and exchange shipping costs for size exchanges.

If we don't have the size you need in stock, we'll offer store credit or a refund for the price of the item. The original shipping cost isn't refunded. Store credit is valid for 6 months.

Change of mind and sale items
We don't offer returns for change of mind. Sale items can't be returned or exchanged for sizing. This doesn't affect your rights if an item is faulty, damaged or incorrect.

How returns are processed
Once your return arrives at our warehouse, we'll process it within 5 business days and email you when it's done. During peak periods this may take a little longer.

Approved refunds are made to your original payment method within 10 business days of approval. Your bank, card provider or Afterpay may take a few extra days to process it. If more than 15 business days have passed since we approved your refund, please contact us.

Questions about returns?
Email: hello@pipiswimwear.com.au
Phone: 1300 644 998
Or get in touch via our contact page.

Last updated: 3 October 2026